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Independent Monitoring for Quality (IM4Q)

The purpose of IM4Q is to collect information to improve the quality of life of people served/supported. IM4Q is a part of the intellectual disabilities system’s Quality Management process. This process is guided by the values and principles of Everyday Lives: choice, control, quality, stability, individuality, freedom, relationships, success, contributing to community, accountability, mentoring, collaboration, and inclusion. IM4Q uses trained independent monitoring teams to interview people receiving services and their families about the quality of their lives using a standard survey instrument. The County MH/ID Program/AE uses the results of interviews for quality improvement purposes, such as making changes to a person’s Individual Support Plan.